Frequently asked questions
The quick answers most people want before they start. Still stuck? Email support.
Which NinjaTrader version do I need?
TickSensei add-ons run on NinjaTrader 8. The free desktop platform is fine - you don’t need a funded NinjaTrader brokerage account. Install with NinjaTrader closed, then open the add-on from the NinjaTrader Control Center.
Should NinjaTrader be open or closed when I install?
Closed while the installer runs - it can’t update NinjaTrader while it’s open - then reopen NinjaTrader and your add-on loads on startup. You’ll find it in the Control Center’s New menu under TickSensei; open it and paste your activation key. If you happened to install with NinjaTrader open, just restart it and the add-on appears.
Do I need a credit card to try it?
No. Every product includes a free 7-trading-day trial with no card required. You are never charged during the trial, and it simply stops at the end unless you choose to subscribe. Seven trading days means seven market-open days, so a weekend never burns your trial.
Does it work with my prop firm?
Fudoshin enforces prop-firm risk rules from a maintained ruleset library covering the major futures prop firms - daily loss limits, trailing drawdown, consistency targets, and more. Browse the current list on the firm rules page. Don’t see yours? Email support and we’ll add it.
Will running a third-party tool get my prop account banned?
TickSensei tools are risk and discipline guardrails that run inside your own NinjaTrader to help you stay within your firm’s rules. They may take protective action on your account - for example, flattening positions or locking you out when you hit a limit - but they act only on your NinjaTrader, never on the firm’s platform, and never to place trades for profit on your behalf. Most firms welcome disciplined risk management, but policies vary, so if you are unsure whether a firm permits third-party add-ons, check their rules first.
What happens when my trial or subscription ends?
When a license lapses, the tools stop taking automated action on your accounts - with one deliberate exception: Command Center’s manual Flatten All keeps working, so you are never locked out of the exit. Your settings stay on your machine and carry straight over if you renew.
Can I run it on more than one computer?
A license binds to one machine at a time, with up to 3 rebinds if you change or reinstall PCs. Running a VPS plus a desktop, or need more rebinds? Contact support and we’ll sort it out.
Windows says “Windows protected your PC” when I run the installer - is it safe?
Yes. The installer is code-signed by TickSensei LLC. Microsoft’s SmartScreen reputation builds up over the first weeks after a new publisher launches, so you may still see that screen at first. Click More info, then Run anyway.
NinjaTrader asks me to trust the add-on after an update - why?
NinjaTrader re-confirms trust for third-party add-ons after platform updates. It is expected - approve it and you are back in business.
Is my data and my AI key private?
Yes. Sensei’s bring-your-own-key mode keeps your Anthropic key on your machine - it is never uploaded. We do not sell your trading data. See our privacy policy for the full picture.
How do belts compare to buying individual tools?
A belt bundles several tools into one subscription at a lower combined price, and a single activation key unlocks the whole bundle on your machine. Compare them on the belts page, or buy any tool a la carte.
What is your refund policy?
Because every product has a free trial before any charge, subscriptions are generally non-refundable once billed - but if something does not work as described and we cannot fix it, contact us within 14 days of a charge. Full details on the refunds page.
How do I get help?
Email support@ticksensei.com from your account address, or browse the help center in The Dojo. Every product also has a “Send logs to support” button that packages the right diagnostics for us.
Didn’t find it?
We answer fast - and there’s a full help center in The Dojo.